Business Transformation in Birmingham ( Edit )
This page may be referred to as www.birmingham.gov.uk/btsp
In April 2006, Birmingham City Council embarked on the largest Business Transformation programme in UK local government; a programme that is set to revolutionise the way that the Council delivers services to people who live, learn, work in, or visit Birmingham.
The Councils Business Transformation programme is the largest and most ambitious of its kind that has ever been undertaken. It is a long-term programme, and seeks to save Â£1 billion over ten years through more efficient ways of working.*
Business Transformation is all about making fundamental changes to the way the Council works. This is so that we can deliver better services to citizens first time every time. It is not simply looking at how we do things but reviewing what we actually do.
The Council has an ambitious Council Plan, which will not be achieved with a Business as usual approach. We are taking a radical look at the way we do things and finding ways of doing them better and more efficiently. Business Transformation involves:
- Working more efficiently so we can spend more time delivering services
- Making sure everyone has the right level of skills, tools and support to make more informed decisions
- Providing more choice about how people can access services
- Managing information better to make informed decisions
- Designing services around people individual needs
Glyn Evans, Corporate Director of Business Change said recently:“Business transformation is all about changing the way we do things so that services better meet the needs of the people who use them, are more efficient and provide greater job satisfaction for Council employees. Business transformation is at the heart of the Council’s development plans, supporting its drive for excellence, and is probably the most comprehensive change programme of any local authority. Even after being involved for more than three years, I still find being part of it tremendously exciting.”
There are nine Business Transformation programmes. Some are focussed on improving the services the Council delivers to citizens, such as Adults&Communities and Housing, and some are about how we work to deliver services, such as Excellence in People Management and Customer First.
Corporate Services Transformation, the first of the nine programmes, went live in October 2007. It will achieve benefits of over 26m in ten years, and support the implementation of our other programmes now underway. Business Transformation is already helping the Council to make real changes in efficiency and effectiveness, and delivering tangible benefits to the Council and citizens alike.
- p. Corporate Services Transformation – more effective procurement of goods and services
- p. Customer First – helping the Council to provide world-class standards of customer service
- p. Excellence in People Management – giving managers and employees the tools to maximise potential
- p. Excellence in Information Management – extending the value of the Council’s information
- p. Working for the Future – 21st century office accommodation and new ways of working
- p. Adults and Communities – improving the way social care is provided for citizens
- p. Children, Young People&Families – improving the health and well-being of Birmingham children
- p. Housing Services – better housing, whether it’s privately owned or rented
- p. Supporting Community and Environmental Services. This programme is in it’s very early stages, and consultation is ongoing to define the content. Indicative content is around sustainable procurement, sustainable waste and resource management, effective management of the public realm, sustainable transport, adapting to a changing climate, sustainable urban drainage, flood and heat risk management, energy efficiency and renewable energy, climate change and sustainable urban neighbourhoods. There is a strong focus on helping deliver the Council’s commitment to reducing the city’s carbon footprint by 60% by 2026.
The Service Birmingham Partnership
p. Through its Business Transformation team, Service Birmingham is contributing to the delivery of the Council’s Business Transformation strategy. As Birmingham City Council’s Strategic Partner, Service Birmingham is working alongside the Council to identify opportunities for service improvements.
If you would like to find out more about Service Birmingham, please go to the Service Birmingham pages
p. “A transformation method designed by the Public Sector for the Public Sector”
CHAMPS2 has been developed by Birmingham City Council and its strategic partner Service Birmingham to provide a method that guides you through the Transformation journey. CHAMPS2 encompasses all the skills processes and practices needed to achieve strategic outcomes.
In order to build and support learning in delivering Transformation, Birmingham City Council have made access to the CHAMPS2 method freely available. You can see the full method on our Champs2 website
We are seeking accreditation for CHAMPS2 and welcome more organisations and individuals registering their interest on the web site.To find out more about Champs2, please go to www.champs2.info
If you would like to know more about Birmingham City Council’s plans for Business Transformation, please e-mail:- firstname.lastname@example.org